Master Tech Serv Desk

Unisys

Indianapolis, IN, USA
Daily site operational activities
Timely service delivery
Implement new initiatives
Coordinates and plays a lead role in daily site operational activities, ensuring timely service delivery and achievement of contracted performance expectations

Job Summary

  • Coordinates and plays a lead role in daily site operational activities, ensuring timely service delivery and achievement of contracted performance expectations.
  • Leads agent trainings and provides doable fixes for areas of concern, identifying opportunities for improvement.
  • Develops metrics by tracking tickets to evaluate tickets submitted, resolved and rejected, identifying trends and opportunities to improve the team’s overall efficiency.

Matching Summary

Coordinates and plays a lead role in daily site operational activities, ensuring timely service delivery and achievement of contracted performance expectations.

Skills & Requirements

Must-have

  • daily site operational activities
  • timely service delivery
  • implement new initiatives
  • improve efficiency
  • resolution response time
  • tracking tickets
  • identifying trends

Nice-to-have

  • escalation point for team members
  • root cause analysis
  • comprehensive action plans

Key Requirements

  • 7+ years’ experience in area of responsibility
  • Technical certification or Associate Degree
  • Eligible for U.S. Government authorizations

Work Rights

Eligible for U.S. Government authorizations

Tailored Resume

Cover Letter