This role is responsible for ensuring client solution requirements are resolved in line with Service Level Agreements (SLAs)
Job Summary
This role is responsible for ensuring client solution requirements are resolved in line with Service Level Agreements (SLAs).
The position involves performing configurations, installations, and attending to break/fix events while working towards associate to professional level certification.
NTT DATA is a global leader serving 75% of the Fortune Global 100 with a commitment to diversity, inclusion, and accelerating client success.
Matching Summary
This role is responsible for ensuring client solution requirements are resolved in line with Service Level Agreements (SLAs).
Skills & Requirements
Must-have
3 years post-qualification IT experience
2 years IT security equipment installation
Routing, switching, wireless, SDI distribution
High diploma in IT or Computing
Networking professional certifications
Nice-to-have
Strong learning mindset
Proactive hands-on approach
Clear verbal communication
Client service orientation
Experience with project coordination
Key Requirements
At least 3 years post-qualification IT experience
2 years experience in IT security equipment installation
High diploma in IT, Computing, or related field
Professional certifications in networking (Cisco, Juniper, etc.)