Tech Svc Desk

Unisys

Citynet, ,
Hardware and software support
Client and cots applications
Network and user administration
Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests

Job Summary

  • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
  • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
  • Utilizes problem solving and analytical skills to effectively resolve challenging incidents.

Matching Summary

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.

Skills & Requirements

Must-have

  • hardware and software support
  • client and COTS applications
  • network and user administration
  • problem solving and analytical skills
  • support L1 agents

Nice-to-have

  • following guidelines and using judgment
  • experience with related incidents

Key Requirements

  • High School Diploma or GED
  • 1-2 years’ experience
  • technical certification or Associate Degree

Work Rights

Not specified

Tailored Resume

Cover Letter