The Digital Support Representative serves as the primary customer focal point for Airbus Digital Solutions, bridging operational needs with central support teams
Job Summary
The Digital Support Representative serves as the primary customer focal point for Airbus Digital Solutions, bridging operational needs with central support teams.
Responsibilities include collecting and relaying the 'Customer Voice' regarding software products to drive continuous improvement and ensuring high customer satisfaction.
The role requires close coordination with Product Support Referents and Field Service Representatives to manage deployment, support, and training for aviation clients.
Matching Summary
The Digital Support Representative serves as the primary customer focal point for Airbus Digital Solutions, bridging operational needs with central support teams.
Skills & Requirements
Must-have
Aviation Operations knowledge
AirbusWorld TechRequest airnavX ecosystem
English communication skills
Stakeholder management skills
Salesforce CRM usage
Nice-to-have
Negotiation and persuasion skills
Passion for digital technology
Willingness to travel domestically and internationally
Analytical thinking capabilities
Strong sense of ownership
Key Requirements
Degree in Information Systems, IT, Computer Science, or Aeronautics
Broad knowledge of Airbus Digital portfolio products
Experience in Aviation Operations for airlines, lessors, or MROs