Senior Consultant – Projects Global Customer Care

Smith & Nephew

Kharadi, India
Not specified; not specified; major medical covera...
**
5+ years ai or automation experience
Palantir foundry or equivalent orchestration
Rpa tools (uipath, automation anywhere)
** Smith & Nephew is seeking a Senior Consultant for Projects Global Customer Care, focusing on AI and automation opportunities within their customer care and supply chain operations. The ideal candidate will bridge business needs with technology, leading pilots and measuring impacts. **

Job Summary

  • This role acts as the bridge between business processes and technology to drive AI and automation opportunities across Customer Care and Global Supply Chain.
  • The successful candidate will convert business challenges into structured use cases, run pilots, and deliver measurable value aligned with strategic priorities.
  • Smith & Nephew offers major medical coverage, educational assistance, flexible personal time off, and free cab transport facilities for all employees.

Matching Summary

Match Score: 75

** Smith & Nephew is seeking a Senior Consultant for Projects Global Customer Care, focusing on AI and automation opportunities within their customer care and supply chain operations. The ideal candidate will bridge business needs with technology, leading pilots and measuring impacts. **

Salary

Not specified; Not specified; Major Medical coverage, Educational Assistance, Free Cab Transport, Meal provided per shift

Skills & Requirements

Must-have

  • 5+ years AI or automation experience
  • Palantir Foundry or equivalent orchestration
  • RPA tools (UiPath, Automation Anywhere)
  • Translate business problems to use cases
  • Lead proofs of concept and pilots

Nice-to-have

  • Strong storytelling for senior leadership
  • Change driver mindset
  • Agile/Scrum Product Owner certification
  • Supply Chain Network Planning exposure
  • Design thinking methodology

Key Requirements

  • Bachelor's degree in Engineering, CS, Supply Chain, or Business
  • Minimum 5 years experience in AI, automation, or digital transformation
  • Master's degree (MBA/PGDM) preferred
  • AI/ML or RPA certifications desirable
  • Work from office – Kharadi, Pune – 5 days a week

Work Rights

Not specified

Tailored Resume

Cover Letter