1-3 years inbound international call center experience
Superior verbal and written communication skills
Ability to converse with clients in neutral accent
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ADP is seeking associates for their MAS Payroll Client Services team in Pune, India, to provide exceptional client support via phone and chat, focusing on their payroll product. Ideal candidates should possess strong communication skills and have 1-3 years of experience in an inbound international call center environment.
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Job Summary
The role involves handling client queries related to Payroll over the phone and in-product chat support.
Associates will educate clients on using the WFN product to run payroll, retrieve reports, and maintain compliance.
The team offers a supportive environment for learning and growth while maintaining high quality of service.
Matching Summary
Match Score: 75
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ADP is seeking associates for their MAS Payroll Client Services team in Pune, India, to provide exceptional client support via phone and chat, focusing on their payroll product. Ideal candidates should possess strong communication skills and have 1-3 years of experience in an inbound international call center environment.
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Skills & Requirements
Must-have
1-3 years inbound international call center experience
Superior verbal and written communication skills
Ability to converse with clients in neutral accent
Proficient in relevant computer applications
Good arithmetic and logical reasoning skills
Nice-to-have
Passion for achieving career growth
Experience with customer satisfaction surveys
Ability to suggest business process improvements
Team-oriented mindset
Interest in cloud-based HCM solutions
Key Requirements
1-3 years experience in inbound international call center
Good academic record
Knowledge of customer service practices and principles