Strong technical acumen and architecture knowledge
The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform
Job Summary
The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform.
Candidates will proactively identify opportunities to improve system reliability while managing escalations and incidents for large enterprise accounts.
The position requires coordinating cross-functional teams including Operations, Professional Services, and Product Management to ensure business alignment.
Matching Summary
The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
4+ years product support experience
Complex B2B enterprise software background
Strong technical acumen and architecture knowledge
Experience with HCM, Payroll, or Financials
Proven ability to manage C-level stakeholders
Nice-to-have
Passion for customer relations
Ability to drive customer self-sufficiency
Experience chairing steering committee meetings
Strategic and tactical navigation skills
Outstanding customer service record
Key Requirements
BS or MS in Technical Degree or equivalent experience
4+ years in product support or account management
5+ years implementing complex SaaS solutions
Experience with HR, Payroll, or Financials domains