The Support Analyst is responsible for 24X7 customer support for Leave of Absence Management software platforms, including troubleshooting and resolving incoming issues
Job Summary
The Support Analyst is responsible for 24X7 customer support for Leave of Absence Management software platforms, including troubleshooting and resolving incoming issues.
Alight offers programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.
Matching Summary
The Support Analyst is responsible for 24X7 customer support for Leave of Absence Management software platforms, including troubleshooting and resolving incoming issues.
Skills & Requirements
Must-have
.NET core experience
AWS or other Cloud provider
New Relic, Elasticsearch, App Dynamics, or Splunk
SQL Server complex ad-hoc queries
ITIL and service-based delivery models
7x24x365 operations support
Nice-to-have
Champion People, Grow with Purpose, Be Alight
flexible working arrangements
customer service positive influence
communication across technical and non-technical audiences
Key Requirements
Three years of experience with .NET core
4+ years of experience AWS or other Cloud provider
in depth knowledge with system tools
experience with SQL Server
knowledge of ITIL and service-based delivery models