Enterprise Customer Support Specialist

Canva

Sydney, Australia
Not specified; equity pyckages included; annual vi...
On-site
Native-level german fluency
Strong english communication skills
Experience with sso and scim systems
The role focuses on managing and resolving support tickets for strategic Enterprise customers while ensuring timely resolution

Job Summary

  • The role focuses on managing and resolving support tickets for strategic Enterprise customers while ensuring timely resolution.
  • Specialists will partner closely with Sales and Customer Success teams to facilitate better coordination during onboarding and escalations.
  • Canva offers equity packages, inclusive parental leave, and a Vibe & Thrive allowance to support employee wellbeing.

Matching Summary

The role focuses on managing and resolving support tickets for strategic Enterprise customers while ensuring timely resolution.

Salary

Not specified; Equity packages included; Annual Vibe & Thrive allowance provided

Skills & Requirements

Must-have

  • Native-level German fluency
  • Strong English communication skills
  • Experience with SSO and SCIM systems
  • Enterprise account administration expertise
  • Ticket prioritization and resolution

Nice-to-have

  • Proactive customer-focused mindset
  • Cross-functional collaboration skills
  • Continuous improvement attitude
  • Detail-oriented case handling
  • Knowledge of Canva enterprise features

Key Requirements

  • Native-level German language proficiency
  • Strong English communication abilities
  • Working knowledge of SSO and SCIM
  • Experience in enterprise support environments

Work Rights

Not specified

Tailored Resume

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