Customer Service Support Representative - Onsite

Labcorp

Cincinnati, OH, US
On-site
Resolve routine customer requests
Inquire, clarify, and confirm requirements
Notify clients of test results
Labcorp is seeking an on-site Customer Service Support Representative in Cincinnati, OH, to assist customers and patients with inquiries and support regarding their services. The role requires effective communication and customer service skills, along with a strong attention to detail

Job Summary

  • Act as a liaison between Labcorp, the customer base and patients.
  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
  • Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.

Matching Summary

Match Score: 85

Labcorp is seeking an on-site Customer Service Support Representative in Cincinnati, OH, to assist customers and patients with inquiries and support regarding their services. The role requires effective communication and customer service skills, along with a strong attention to detail.

Skills & Requirements

Must-have

  • Resolve routine customer requests
  • Inquire, clarify, and confirm requirements
  • Notify clients of test results
  • Work in multiple databases

Nice-to-have

  • High level of professionalism
  • Strong customer service orientation
  • Ability to work independently
  • Fast paced production environment

Key Requirements

  • High School Diploma or equivalent
  • 3 months or more of customer service experience
  • Associate's degree preferred
  • 3 months or more of contact center experience preferred
  • 3 months or more of healthcare industry experience preferred

Work Rights

Not specified

Tailored Resume

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