The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program, responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service
Job Summary
The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program, responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service.
This role involves conducting welcome calls, informing patients about program offerings, understanding medication details, and acting as a patient advocate to explore funding options.
Specialty Health Network offers competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, and Employee share ownership plan.
Matching Summary
The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program, responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service.
Salary
Base: $52,000.00 - $71,500.00 per year; Bonus/Equity: Not specified; Benefits: Competitive benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan
Skills & Requirements
Must-have
Patient support program management
Customer service
Reimbursement process facilitation
Adherence and medication delivery coordination
Adverse event reporting
Nice-to-have
Authenticity, trust, and making connections
Entrepreneurial spirit
Open-minded and responsive to change
Fast-paced retail environment adaptability
Key Requirements
2-3 years customer service or call centre experience