Disability Call Agent

North Carolina Department of Health and Human Services (DHHS)

Raleigh, NC, US
$39,244 - $68,679; not specified; not specified py
**
High call volume management
Customer inquiry response
Adherence to policies
** The North Carolina Department of Health and Human Services is seeking a Disability Call Agent (DCA) to manage inbound calls at their Disability Contact Center in Raleigh, NC. The role requires excellent communication skills and the ability to handle high call volumes while providing courteous and professional service to clients. **

Job Summary

  • The Disability Call Agent is responsible for answering incoming phone calls to the Disability Contact Center, responding to customer inquiries, and providing information.
  • Eligible DCAs are able to take advantage of a hybrid telework schedule and the position is located in the Disability Contact Center within DDS.
  • The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy and offers excellent comprehensive benefits.

Matching Summary

Match Score: 75

** The North Carolina Department of Health and Human Services is seeking a Disability Call Agent (DCA) to manage inbound calls at their Disability Contact Center in Raleigh, NC. The role requires excellent communication skills and the ability to handle high call volumes while providing courteous and professional service to clients. **

Salary

$39,244 - $68,679; Not specified; Not specified

Skills & Requirements

Must-have

  • High call volume management
  • Customer inquiry response
  • Adherence to policies
  • Independent task management
  • Professional communication

Nice-to-have

  • Experience with varying backgrounds
  • Ability to switch between multiple tasks
  • Team member belonging
  • Excellent customer service

Key Requirements

  • High school diploma or GED
  • Two years of related administrative experience
  • Equivalent combination of education and experience

Work Rights

Not specified

Tailored Resume

Cover Letter