Call Center Executive

PRINCESS'S COTTAGE: THE NAILS STORY

Singapore
Strong customer service skills
Proficiency in booking/crm systems
Ability to upsell services
Manage inbound and outbound calls to handle appointment bookings, enquiries, and customer issues while supporting salon operations

Job Summary

  • Manage inbound and outbound calls to handle appointment bookings, enquiries, and customer issues while supporting salon operations.
  • Provide clear product and service information to customers and recommend add-ons and promotions to increase sales.
  • Resolve customer complaints empathetically and coordinate with salon receptionists and technicians to ensure smooth appointment flow.

Matching Summary

Match Score: 75

Manage inbound and outbound calls to handle appointment bookings, enquiries, and customer issues while supporting salon operations.

Skills & Requirements

Must-have

  • Strong customer service skills
  • Proficiency in booking/CRM systems
  • Ability to upsell services
  • Flexible shift availability
  • Accurate data entry skills

Nice-to-have

  • Knowledge of Mandarin or local languages
  • Salon or F&B industry experience
  • Multi-site coordination ability
  • Empathetic conflict resolution
  • Teamwork and problem-solving

Key Requirements

  • Diploma, A-levels, or equivalent education
  • 1–3 years of customer service experience
  • Proficiency in spoken and written English

Work Rights

Not specified

Tailored Resume

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