The IT Support Manager serves as a critical role ensuring the operational health and performance of business applications through rapid incident resolution and root cause analysis
Job Summary
The IT Support Manager serves as a critical role ensuring the operational health and performance of business applications through rapid incident resolution and root cause analysis.
This position leverages AI and machine learning to predict issues, automate repetitive tasks, and establish robust monitoring systems for real-time system insights.
Candidates must demonstrate strong leadership in managing cross-functional teams while balancing software development speed with system stability to deliver seamless user experiences.
Matching Summary
The IT Support Manager serves as a critical role ensuring the operational health and performance of business applications through rapid incident resolution and root cause analysis.
Skills & Requirements
Must-have
AI and machine learning concepts understanding
Python and Bash scripting proficiency
Terraform and Ansible IaC experience
GPT and Claude LLM framework expertise
Incident response and root cause analysis
SLO/SLI definition and error budget management
Production system on-call rotation experience
Nice-to-have
Blameless postmortem culture implementation
Cross-functional team collaboration skills
Proactive problem-solving mindset
Continuous learning of new technologies
Leadership in AI adoption initiatives
Key Requirements
Bachelor's degree in related field
3+ years relevant IT experience
5+ years team lead or project management experience
Hands-on experience with ITSM and AI observability tools
Fluency in both Japanese and English communication