Connect And Assure Specialist

326

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Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Case or account management experience
** The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents to enhance customer experiences with telecommunications services. The role requires strong technical knowledge, case management experience, and excellent communication skills, with a focus on operational excellence in a shift-based environment. **

Job Summary

  • The role involves end-to-end ownership and technical case management of business customer orders and incidents to drive efficient outcomes.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • The position offers flexible working arrangements, equal employment opportunities, and a commitment to an inclusive workplace culture.

Matching Summary

Match Score: 75

** The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents to enhance customer experiences with telecommunications services. The role requires strong technical knowledge, case management experience, and excellent communication skills, with a focus on operational excellence in a shift-based environment. **

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B, FTTC, FTTP, HFC
  • Tier 2 troubleshooting capability
  • Case or account management experience
  • Stakeholder engagement skills
  • Shift rotation availability

Nice-to-have

  • Customer empathy and communication skills
  • Organisational skills
  • Sound decision-making within processes
  • Continuous improvement mindset

Key Requirements

  • Full working rights in Australia required
  • Experience supporting business customers in operational environments
  • Solid case or account management background

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter