You will play a front-line role in ensuring our clients are in the best hands when they are travelling in Spanish and Portuguese speaking countries – providing superior customer service in our clients’ greatest time of need
Job Summary
You will play a front-line role in ensuring our clients are in the best hands when they are travelling in Spanish and Portuguese speaking countries – providing superior customer service in our clients’ greatest time of need.
As a Customer Service Coordinator, you will be at the frontline of customer support in coordinating risk mitigation activities that ensure our customers are in the best hands while traveling abroad.
We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Matching Summary
You will play a front-line role in ensuring our clients are in the best hands when they are travelling in Spanish and Portuguese speaking countries – providing superior customer service in our clients’ greatest time of need.
Skills & Requirements
Must-have
Spanish, Portuguese, English fluency
Handling incoming calls
Explaining policy benefits
Making emergency medical arrangements
Tracking delayed luggage
Documenting each case
Nice-to-have
Empathy and sensitivity
Problem-solving orientation
Sense of urgency
Attention to detail
Fast and accurate responses
Key Requirements
2+ years of customer service experience
Fluent Spanish, Portuguese, English
Basic to intermediate Microsoft Office skills
Effective teamworking, communication, customer service skills