Remote/online Support Engineer - Chromatography

Agilent Technologies

Barcelona, Spain
Hybrid
Chromatography (gc, gcms, lc, lcms)
Remote diagnostic capabilities
Customer issue identification
Provide day-to-day remote telephone support services for Agilent's Life Science and Chemical Analysis customers

Job Summary

  • Provide day-to-day remote telephone support services for Agilent's Life Science and Chemical Analysis customers.
  • Identify customer issues and provide a high level of reactive and proactive technical services in support of Agilent's product portfolio.
  • Agilent offers outstanding company culture, career development opportunities, and a comprehensive benefits package.

Matching Summary

Provide day-to-day remote telephone support services for Agilent's Life Science and Chemical Analysis customers.

Skills & Requirements

Must-have

  • Chromatography (GC, GCMS, LC, LCMS)
  • Remote diagnostic capabilities
  • Customer issue identification
  • Hardware and software troubleshooting
  • English and Spanish proficiency

Nice-to-have

  • Customer-focused and confident
  • Flexible and adaptable
  • Autonomous and team player
  • Can-do attitude
  • Planning and organizational skills

Key Requirements

  • University Degree in Chemistry or Life Sciences
  • Hands-on chromatography and spectrometry experience
  • Full proficiency in English and Spanish

Work Rights

Not specified

Tailored Resume

Cover Letter