Confirmations Agent Remote

CLUB View

Orlando, Florida, US
Base: $18.00ph; bonus/equity: not specified; benef...
High-level customer service
Outbound calls to confirm arrivals
Reduce package cancellations
As a Confirmation’s Agent your primary responsibility will be to assist management and other associates in confirming arrival dates of upcoming vacation reservations for guests who have purchased a marketing preview package, while maintaining a high-level of customer service and satisfaction

Job Summary

  • As a Confirmation’s Agent your primary responsibility will be to assist management and other associates in confirming arrival dates of upcoming vacation reservations for guests who have purchased a marketing preview package, while maintaining a high-level of customer service and satisfaction.
  • We are looking for an individual who will respond to our owners and potential owner needs in a timely, professional manner, reducing package cancellations and increasing show rate, tours and VPG by utilizing outstanding communication skills, innovative thinking and promoting Wyndham's COM philosophy.
  • We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.

Matching Summary

As a Confirmation’s Agent your primary responsibility will be to assist management and other associates in confirming arrival dates of upcoming vacation reservations for guests who have purchased a marketing preview package, while maintaining a high-level of customer service and satisfaction.

Salary

Base: $18.00/hour; Bonus/Equity: Not specified; Benefits: Comprehensive health and welfare benefits for associates working 30+ hours/week

Skills & Requirements

Must-have

  • High-level customer service
  • Outbound calls to confirm arrivals
  • Reduce package cancellations
  • Increase show rate and tour volume
  • Timely guest follow-up
  • Deescalate customer situations

Nice-to-have

  • Innovative thinking
  • Positive, outgoing, professional demeanor
  • Self-motivated and detailed oriented
  • Work independently

Key Requirements

  • High School diploma or equivalent
  • Flexible shifts including weekdays, evenings, and weekends
  • Persuasive and informative with excellent problem solving skills
  • Exceptional listener with excellent communication skills
  • Ability to sway decisions
  • Vast product knowledge, marketing systems knowledge
  • CRS and/or Liberation experience required
  • MS Office, Word, Excel experience required
  • 12-month minimum sales, customer service, reservations or equivalent experience required
  • Candidates from Orlando, FL area (within 50 miles) only

Work Rights

Not specified

Tailored Resume

Cover Letter