Customer Experience Advisor | S1 | Retail Banking | Leighton Buzzard Branch

Santander

Leighton Buzzard, United Kingdom
Base: £25,000; benefits: £500 annual cash allowanc...
Onsite
Customer service experience
Effective communication skills
Problem-solving abilities
Santander is seeking a Customer Experience Advisor for their Leighton Buzzard branch, aimed at delivering exceptional customer service in a retail banking environment. This role involves assisting customers with transactions, queries, and technology-related issues, working on a rota basis for 35 hours per week over a 12-month fixed term contract

Job Summary

  • Santander is evolving into a technology-driven organisation with people at the heart of this journey.
  • This role involves assisting customers with transactions, queries, technology, and protecting them against fraud and scams.
  • Benefits include a starting salary of £25,000 plus a £500 annual cash allowance, 25 days' holiday, pension contributions, and wellbeing support.

Matching Summary

Match Score: 85

Santander is seeking a Customer Experience Advisor for their Leighton Buzzard branch, aimed at delivering exceptional customer service in a retail banking environment. This role involves assisting customers with transactions, queries, and technology-related issues, working on a rota basis for 35 hours per week over a 12-month fixed term contract.

Salary

Base: £25,000; Benefits: £500 annual cash allowance, 25 days' holiday plus bank holidays, pension contributions, voluntary healthcare, death-in-service benefit, income protection insurance, share plans, staff product discounts, wellbeing support, enhanced family leave.

Skills & Requirements

Must-have

  • Customer service experience
  • Effective communication skills
  • Problem-solving abilities
  • Handling customer transactions
  • Fraud and scam protection

Nice-to-have

  • Desire to go above-and-beyond
  • Flexible and can-do approach
  • Openness to broad range of activities
  • Adaptability to business needs

Key Requirements

  • Proven customer service delivery
  • Right to work in the UK

Work Rights

Right to work in the UK

Tailored Resume

Cover Letter