Technician Ii, Network/voice Engineering

Fidelity National Information Services

Phl Mani, US
Hybrid (3 days in-office, 2 days virtual)
Ccaas solutions implementation
Cloud acd system configuration
Voice call flow design
Fidelity National Information Services (FIS) is seeking a Technician II for Network/Voice Engineering to join their Voice Engineering team in a hybrid work environment. The role involves leading technical implementations of CCaaS solutions and requires expertise in cloud telephony and voice system design

Job Summary

  • The Voice Engineering team is responsible for design and implementation of FIS’ global leveraged Voice and Video network infrastructure for both corporate and production environments.
  • Lead the technical implementation of CCaaS solutions, including configuration, integration, and testing, ensuring seamless integration with existing systems.
  • A broad range of professional education and personal development possibilities – FIS is your final career step!

Matching Summary

Match Score: 85

Fidelity National Information Services (FIS) is seeking a Technician II for Network/Voice Engineering to join their Voice Engineering team in a hybrid work environment. The role involves leading technical implementations of CCaaS solutions and requires expertise in cloud telephony and voice system design.

Skills & Requirements

Must-have

  • CCaaS solutions implementation
  • Cloud ACD system configuration
  • Voice Call flow design
  • SIP Connectivity
  • API & Webservice integration

Nice-to-have

  • Solution designing skills
  • IVR Call Flow scripting
  • Omni-channel call center functionality

Key Requirements

  • Experience in Cloud Telephony
  • Working knowledge of API & Webservice integration
  • Interpretation of User Interface Documentation

Work Rights

Not specified

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