Healthcare Call Center Representative Scheduler

BHS (Baptist Health System)

Louisville, KY, United States
Schedule appointments electronically
Resolve patient and provider questions
Index medical records
Baptist Health Medical Group has created the Patient Connection Hub, a state-of-the-art healthcare call center to improve customer service and streamline appointment scheduling

Job Summary

  • Baptist Health Medical Group has created the Patient Connection Hub, a state-of-the-art healthcare call center to improve customer service and streamline appointment scheduling.
  • Agents are trained to schedule appointments, complete referrals, retrieve medical records, and provide other services for patients across the state.
  • This position offers paid training and will transition to a Work-from-Home arrangement after meeting set criteria.

Matching Summary

Baptist Health Medical Group has created the Patient Connection Hub, a state-of-the-art healthcare call center to improve customer service and streamline appointment scheduling.

Skills & Requirements

Must-have

  • Schedule appointments electronically
  • Resolve patient and provider questions
  • Index medical records
  • Excellent verbal and written communication
  • Strong telephone communication skills
  • Maintain composure under stress

Nice-to-have

  • Commitment, compassion, and customer service
  • Helpful disposition at all times
  • Teamwork and innovation

Key Requirements

  • High School Diploma or equivalent
  • Strong computer skills
  • Strong research and problem-solving abilities
  • Pass thorough background check and drug screen
  • Excellent attendance and punctuality

Work Rights

Not specified

Tailored Resume

Cover Letter