Manager, Client Delivery - Krakow, Poland

AML RightSource

Krakow, Poland
Base: 14,583 pln grosspmnth; bonus/equity: annual ...
Fully remote
Team leadership and management
Client engagement and relationship management
Project delivery and quality assurance
Lead and manage a team of up to 25+ analysts, quality control specialists, and subject matter experts, overseeing performance, development, and workload planning

Job Summary

  • Lead and manage a team of up to 25+ analysts, quality control specialists, and subject matter experts, overseeing performance, development, and workload planning.
  • Manage client engagements, ensuring compliance with internal policies and regulatory standards, while maintaining regular communication to strengthen partnerships and identify service opportunities.
  • The benefits package includes comprehensive private medical healthcare, remote work options, group private insurance, a MyBenefit Cafeteria including Multisport, and an annual discretionary bonus.

Matching Summary

Lead and manage a team of up to 25+ analysts, quality control specialists, and subject matter experts, overseeing performance, development, and workload planning.

Salary

Base: 14,583 PLN gross/month; Bonus/Equity: Annual discretionary bonus; Benefits: Comprehensive private medical healthcare, Remote work options, Group private insurance, MyBenefit Cafeteria including Multisport

Skills & Requirements

Must-have

  • Team leadership and management
  • Client engagement and relationship management
  • Project delivery and quality assurance
  • Operational excellence and process improvement
  • AML and KYC experience

Nice-to-have

  • Cryptocurrency expertise
  • Proactive approach to change
  • Collaborative and influential communication

Key Requirements

  • Bachelor’s degree and 4–5 years of experience
  • Fluency in English (B2 level or higher)
  • Experience in KYC processing
  • Proven people management skills
  • Ability to lead projects and manage timelines

Work Rights

Not specified

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