The Response Coordination Centre (RCC) provides high quality and premium service to customers requiring assistance with Dematic’s logistics and automation systems
Job Summary
The Response Coordination Centre (RCC) provides high quality and premium service to customers requiring assistance with Dematic’s logistics and automation systems.
Dematic offers robust career development programs, competitive compensation and benefits, and global opportunities for employees.
The role requires maintaining excellent communication, providing support for bespoke applications, and proactively monitoring business-critical systems.
Matching Summary
The Response Coordination Centre (RCC) provides high quality and premium service to customers requiring assistance with Dematic’s logistics and automation systems.
Skills & Requirements
Must-have
Incident management and reporting tools
Customer-facing role experience
Flexible working shifts including nights
Exceptional verbal and written communication
Excellent listening skills
Multi-tasking in fast-paced environment
Logical thinking in engineering capacity
Nice-to-have
Inquisitive mind
Flexibility to travel to customer sites
Team player
Keeping sight of overall team goals
Key Requirements
Demonstrable ability of working in a customer facing role
Flexible approach to working shifts including nights and weekends
Strong software engineering or computing background beneficial