Diagnoses and repairs complex equipment and systems across the entire portfolio, providing advanced service and support to customers and colleagues
Job Summary
Diagnoses and repairs complex equipment and systems across the entire portfolio, providing advanced service and support to customers and colleagues.
Coordinates and implements complex technical solutions, potentially on a global scale, and solves unique problems with independent judgment.
Proactively maintains customer relationships, plans and executes training, and provides guidance to less experienced staff while driving new business opportunities.
Matching Summary
Diagnoses and repairs complex equipment and systems across the entire portfolio, providing advanced service and support to customers and colleagues.
Skills & Requirements
Must-have
Advanced technical support
Complex equipment and systems
Mechanical, hardware, software diagnostics
Global scale operations
Customer relationship management
Service KPI improvement
Nice-to-have
Proactive customer engagement
Cross-functional issue resolution
Hands-on mentality
Multi-national team collaboration
Key Requirements
3-5 years of professional service experience
Technician training or university degree
Experience with automated or beam systems is advantageous