Manager, Customer Success - Tax

Thomson Reuters

Base: $147,000 - $273,000 usd; bonus/equity: targe...
Hybrid
5+ years in saas customer success
2+ years people management experience
Drive retention and adoption metrics
This role involves leading a team responsible for driving customer adoption, satisfaction, and retention across high-value and growth segments

Job Summary

  • This role involves leading a team responsible for driving customer adoption, satisfaction, and retention across high-value and growth segments.
  • The company offers a comprehensive benefits package including market competitive health insurance, a 401k match, and flexible work arrangements.
  • Thomson Reuters is a global business that helps customers pursue justice, truth, and transparency through trusted content and technology.

Matching Summary

This role involves leading a team responsible for driving customer adoption, satisfaction, and retention across high-value and growth segments.

Salary

Base: $147,000 - $273,000 USD; Bonus/Equity: Target sales incentive included; Benefits: Comprehensive health, dental, vision, 401k match, tuition reimbursement

Skills & Requirements

Must-have

  • 5+ years in SaaS Customer Success
  • 2+ years people management experience
  • Drive retention and adoption metrics
  • Proficiency in CRM platforms
  • Strong analytical skills

Nice-to-have

  • Inspirational leadership style
  • Strategic vision with execution
  • Data-driven decision making
  • Cross-functional collaboration
  • Process improvement mindset

Key Requirements

  • Bachelor's degree in Business or related field
  • 5+ years Customer Success or Account Management experience
  • 2+ years leading Customer Success teams
  • Proven track record of driving retention

Work Rights

Not specified

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