Customer Service Support - South Food District

Penn State University Park

University Park, Pennsylvania, USA
Base: $31,600.00 - $45,800.00; bonus/equity: not s...
On-site
Customer support
Troubleshoot issues
Provide timely resolutions
Penn State University is seeking a Customer Service Support representative for its South Food District at the University Park campus. The role involves providing internal and external customer support, troubleshooting issues, and facilitating various customer experiences, with no prior experience required

Job Summary

  • Greet faculty, staff, students, and visitors, often serving as first point of contact; assist in person, electronically, by telephone, or mail.
  • Using knowledge of University policies, procedures, practices, and protocols, investigate and respond to issues of concern; isolate and troubleshoot problems; provide guidance and timely solutions; follow-up as necessary; escalate as required.
  • Promote and market products, projects, programs, and services; explore, determine, and strive to accommodate customer desires, needs, and requirements.

Matching Summary

Match Score: 75

Penn State University is seeking a Customer Service Support representative for its South Food District at the University Park campus. The role involves providing internal and external customer support, troubleshooting issues, and facilitating various customer experiences, with no prior experience required.

Salary

Base: $31,600.00 - $45,800.00; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, and vision coverage, robust retirement plans, substantial paid time off, 75% tuition discount

Skills & Requirements

Must-have

  • customer support
  • troubleshoot issues
  • provide timely resolutions
  • promote products and services
  • process financial transactions

Nice-to-have

  • accommodate customer desires
  • recommend product improvements
  • maintain documentation

Key Requirements

  • General Equivalency Diploma (GED) or High School (HS)
  • No prior relevant work experience required
  • Must be authorized to work in the U.S.

Work Rights

Not specified

Tailored Resume

Cover Letter