Client Service Specialist - Healthcare

Howden Group

Baildon, United Kingdom
Hybrid
Scheme administration
Client query management
Data analysis for quotations
The job holder is responsible for providing operational support on a portfolio of clients in relation to their healthcare schemes including Private Medical Insurance, Dental, Travel, Cash Plan Health Screening and Employee Assistance Programmes

Job Summary

  • The job holder is responsible for providing operational support on a portfolio of clients in relation to their healthcare schemes including Private Medical Insurance, Dental, Travel, Cash Plan Health Screening and Employee Assistance Programmes.
  • You build strong internal, client and provider relationships based on respect that develops and builds loyalty, retention and increased client benefit spend.
  • Howden is committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.

Matching Summary

The job holder is responsible for providing operational support on a portfolio of clients in relation to their healthcare schemes including Private Medical Insurance, Dental, Travel, Cash Plan Health Screening and Employee Assistance Programmes.

Skills & Requirements

Must-have

  • Scheme administration
  • Client query management
  • Data analysis for quotations
  • Professional communication
  • Accurate record maintenance
  • Process new business and renewals

Nice-to-have

  • Collaborative team player
  • Proactive process improvement
  • Exceptional customer experience
  • Build strong relationships
  • Embrace technology
  • Adapt best practice

Key Requirements

  • Detailed knowledge of Private Medical Insurance
  • Microsoft Office knowledge
  • Experience in client facing administration
  • CII IF7 qualified or willingness to study

Work Rights

Not specified

Tailored Resume

Cover Letter