Technical Support Engineer – Bilingual (french And English Speaker)

Hpnews

Fluent in english and french
Respond to technical issues
Troubleshoot and resolve customer issues
The Graduate Technical Support Engineer plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional technical support for the HyperX range of gaming peripherals

Job Summary

  • The Graduate Technical Support Engineer plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional technical support for the HyperX range of gaming peripherals.
  • Independently identify, troubleshoot, and resolve customer issues; escalate complex problems according to defined procedures.
  • Maintain and update your knowledge on all HyperX and competitor’s hardware/software products.

Matching Summary

The Graduate Technical Support Engineer plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional technical support for the HyperX range of gaming peripherals.

Skills & Requirements

Must-have

  • Fluent in English and French
  • Respond to technical issues
  • Troubleshoot and resolve customer issues
  • Document and categorize cases
  • Knowledge of PC Architecture and Microsoft OS

Nice-to-have

  • Keen interest in computer gaming
  • Knowledgeable in gaming consoles
  • Technophile immersed in gaming scene

Key Requirements

  • Bachelor's degree or above
  • 1 year's previous experience in customer support
  • Fluent in English and French spoken and written

Work Rights

Not specified

Tailored Resume

Cover Letter