Customer Success Manager - Financial Software

Workday

London, United Kingdom
3-5+ years customer facing services role
Corporate financial accounting experience
Executive level issue resolution and escalation management
The Customer Success Manager acts as the liaison between Professional Services and Production teams to ensure enterprise-level support

Job Summary

  • The Customer Success Manager acts as the liaison between Professional Services and Production teams to ensure enterprise-level support.
  • Responsibilities include developing success plans that outline critical success factors and driving resolution on raised customer concerns.
  • The role requires a proven track record of building strong relationships with customers at the executive level within a complex software environment.

Matching Summary

The Customer Success Manager acts as the liaison between Professional Services and Production teams to ensure enterprise-level support.

Skills & Requirements

Must-have

  • 3-5+ years customer facing services role
  • Corporate Financial accounting experience
  • Executive level issue resolution and escalation management

Nice-to-have

  • Project management experience with Workday HCM
  • Strong verbal and written communication skills
  • Experience chairing meetings with executive leadership

Key Requirements

  • Bachelor degree or equivalent work experience
  • London based only
  • Functional domain expertise with Financial software

Work Rights

Not specified

Tailored Resume

Cover Letter