Customer Support Manager

Glanbia

Riyadh, Saudi Arabia
On-site
10+ years technical service experience
3+ years leadership role
Medical equipment maintenance protocols
Glanbia is seeking a Customer Support Manager in Riyadh, Saudi Arabia, to lead a technical support team focused on the maintenance and support of medical equipment. The role involves managing service contracts, ensuring customer satisfaction, and implementing process improvements while adhering to regulatory standards

Job Summary

  • The Customer Support Manager will lead a team responsible for the installation, maintenance, and technical support of medical equipment.
  • This role involves developing strategies for service contracts and spare parts sales to ensure business growth and customer satisfaction.
  • The manager must ensure compliance with manufacturer guidelines, health regulations, and internal quality standards while managing diverse teams.

Matching Summary

Match Score: 85

Glanbia is seeking a Customer Support Manager in Riyadh, Saudi Arabia, to lead a technical support team focused on the maintenance and support of medical equipment. The role involves managing service contracts, ensuring customer satisfaction, and implementing process improvements while adhering to regulatory standards.

Skills & Requirements

Must-have

  • 10+ years technical service experience
  • 3+ years leadership role
  • Medical equipment maintenance protocols
  • Regulatory compliance knowledge
  • Team management of field engineers

Nice-to-have

  • ISO 13485 certification experience
  • CRM/ERP system proficiency
  • ITIL or PMP certification
  • Strong communication skills
  • Process improvement expertise

Key Requirements

  • BSc/BA in business administration, management, engineering, or similar field
  • 10+ years experience in technical service/support roles
  • 3+ years in a leadership or managerial role
  • Knowledge of medical equipment maintenance protocols
  • Experience with ISO 13485 preferred

Work Rights

Not specified

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