Not specified; benefits: 26 weeks pyid pyrental le...
Not specified (suggested: hybrid or flexible work arrangements)
Knowledge of telco technologies
Troubleshoot using osi model
Clear and confident communication skills
Aussie Broadband is seeking a Business Support Officer who can effectively manage service requests and troubleshoot issues related to telco technologies. The ideal candidate should possess strong communication skills, a proactive problem-solving approach, and a willingness to learn in a dynamic environment that values diversity and inclusion
Job Summary
The role involves managing frontline diagnostics and resolving service requests across voice and data services within agreed SLAs.
Aussie Broadband offers 26 weeks paid parental leave for both primary and secondary caregivers along with a Fitness Passport.
The company is a B Corp Certified organization that values inclusion, diversity, and maintaining high social and environmental standards.
Matching Summary
Match Score: 85
Aussie Broadband is seeking a Business Support Officer who can effectively manage service requests and troubleshoot issues related to telco technologies. The ideal candidate should possess strong communication skills, a proactive problem-solving approach, and a willingness to learn in a dynamic environment that values diversity and inclusion.
Salary
Not specified; Benefits: 26 weeks paid parental leave; Discounted internet up to $109/month; 20% off mobile services
Skills & Requirements
Must-have
Knowledge of telco technologies
Troubleshoot using OSI model
Clear and confident communication skills
Proactive problem-solving approach
Ability to work independently
Nice-to-have
CCNA, NSE4, or CompTIA A+ certification
Experience with Hosted PABX and MPLS
Collaborative team working style
Curiosity about new technologies
Strong organisation and time-management skills
Key Requirements
Knowledge of telco technologies (Hosted PABX, MPLS, Cisco, FortiGate)
Preferred certifications: CCNA, NSE4, or CompTIA A+