Regional Multinational Service Delivery Manager – Latin America And The Caribbean (lac)

AIG Australia

Miami, FL, United States
Implement mn business model
Coordinate servicing efforts
Develop thought leadership strategies
The Regional Multinational Service Delivery Manager will work to implement the MN Business Model, agreed MN Organizational Alignment, Resource & Efficiency Plans and globally consistent MN processes, roles & responsibilities, procedures, controls, performance metrics throughout all countries / territories within assigned region

Job Summary

  • The Regional Multinational Service Delivery Manager will work to implement the MN Business Model, agreed MN Organizational Alignment, Resource & Efficiency Plans and globally consistent MN processes, roles & responsibilities, procedures, controls, performance metrics throughout all countries / territories within assigned region.
  • The position will be responsible to coordinate servicing efforts for PO´s and IO´s but also Network partner territories - including complicated negotiations, regulations, relationships and agreements and external parties like local reinsurers.
  • At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

Matching Summary

The Regional Multinational Service Delivery Manager will work to implement the MN Business Model, agreed MN Organizational Alignment, Resource & Efficiency Plans and globally consistent MN processes, roles & responsibilities, procedures, controls, performance metrics throughout all countries / territories within assigned region.

Skills & Requirements

Must-have

  • Implement MN Business Model
  • Coordinate servicing efforts
  • Develop thought leadership strategies
  • Promote customer-focused environment
  • Drive AIG Network Integration
  • Resolve service delivery issues
  • Track and report efficiency

Nice-to-have

  • Embrace MN strategy
  • Continuous improvement
  • Strategic and external team
  • Culture of inclusion and belonging
  • Positive change recognition

Key Requirements

  • Minimum of 5 years operational experience
  • Experience managing service operational environment
  • Experience in Commercial – Personal Insurance / Global Fronting
  • Proven background dealing with multinational programs
  • High level proficiency in leadership skills
  • High level proficiency in analytical skills
  • High level proficiency in change management

Work Rights

Not specified

Tailored Resume

Cover Letter