Service Operations Coordinator

KONE

Austin, TX, USA
Base: $58,600 – $76,900; bonus/equity: annual bonu...
Service business tendered repair process
Booking secured quoted repair orders in sap
Initiate invoice downpayments
Provide specialized support to the Service Business tendered repair process, including booking orders, initiating downpayments, requisitioning parts, and coordinating with customers and operations for planned repairs

Job Summary

  • Provide specialized support to the Service Business tendered repair process, including booking orders, initiating downpayments, requisitioning parts, and coordinating with customers and operations for planned repairs.
  • Interact with General Manager, Salespeople, Supervisors, and Technicians to increase tender repair revenues and enhance customer communication.
  • KONE offers a competitive salary, flexible work schedule, opportunities to learn and grow, and a comprehensive benefits package including 401K match, health insurance, and tuition reimbursement.

Matching Summary

Provide specialized support to the Service Business tendered repair process, including booking orders, initiating downpayments, requisitioning parts, and coordinating with customers and operations for planned repairs.

Salary

Base: $58,600 – $76,900; Bonus/Equity: Annual Bonus plan at 5% Target Incentive; Benefits: Medical, Dental, Vision, 401K Employer Match, Paid Time Off & Holidays, etc.

Skills & Requirements

Must-have

  • Service Business tendered repair process
  • Booking secured Quoted Repair orders in SAP
  • Initiate invoice downpayments
  • Requisition parts
  • Follow-up with customers
  • Coordinate scheduling of planned repairs
  • Proficient in MS Word and Excel

Nice-to-have

  • Fast-paced environment
  • Ability to multitask
  • Collaborate with all levels
  • Thrive in changing priorities
  • Passion for quality and results
  • Promoting a safety culture

Key Requirements

  • 2+ years of progressive customer service experience
  • High School education or equivalent
  • Must be well organized
  • Customer service mindset

Work Rights

Not specified

Tailored Resume

Cover Letter