Call Center Officer

Power International Holding

Location
**
Answer and direct incoming calls
Patient-centric customer service
Appointment scheduling and verification
** Power International Holding is seeking a Call Center Officer to manage incoming calls at The View Hospital, providing exceptional customer service and assisting with appointment scheduling and patient inquiries. The role requires strong communication skills, knowledge of healthcare administration, and experience in a call center environment. **

Job Summary

  • The Call Center Officer will provide outstanding customer service to inpatients and outpatients across the hospital and handle all incoming calls professionally and accurately.
  • This role involves processing calls for the Medical Center’s main number, emergency, rapid response, and administrative lines while maintaining up-to-date patient information.
  • The position requires proactive participation in training to enhance skills, contribute to productivity standards, and maintain consistent attendance.

Matching Summary

Match Score: 75

** Power International Holding is seeking a Call Center Officer to manage incoming calls at The View Hospital, providing exceptional customer service and assisting with appointment scheduling and patient inquiries. The role requires strong communication skills, knowledge of healthcare administration, and experience in a call center environment. **

Skills & Requirements

Must-have

  • Answer and direct incoming calls
  • Patient-centric customer service
  • Appointment scheduling and verification
  • Emergency call handling
  • Use of computer-based call system
  • Strong communication skills

Nice-to-have

  • Warm personality
  • Ability to work under limited supervision
  • Participation in ongoing training
  • ERP knowledge preferably SAP

Key Requirements

  • Minimum 3 years of experience
  • Minimum 2 years experience in GCC preferred
  • Diploma or Bachelor's Degree in Business Administration or related field

Work Rights

Not specified

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