Customer Service Representative

Maui Jim Inc

Peoria, IL, United States
Base: $18.50ph; bonus/equity: not specified; benef...
On-site with potential for hybrid after a 90-day probation period.
Respond to customer inquiries
Follow scripts and templates
Utilize company systems
Maui Jim is seeking a Customer Service Representative to manage incoming customer inquiries via phone, chat, and email, ensuring timely and courteous responses. The role requires strong communication skills and offers a blend of in-office and remote work opportunities after a probation period, along with competitive benefits

Job Summary

  • Answer incoming telephone, chat, and email inquiries from customers in a timely, courteous, and efficient manner.
  • Professionally communicate with internal and external customers regarding repair process, repair status, order entry, order status, billing information, shipping and tracking of orders for accounts.
  • Maui Jim offers an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana, with benefits including low insurance premiums, tuition reimbursement, and 401K match.

Matching Summary

Match Score: 85

Maui Jim is seeking a Customer Service Representative to manage incoming customer inquiries via phone, chat, and email, ensuring timely and courteous responses. The role requires strong communication skills and offers a blend of in-office and remote work opportunities after a probation period, along with competitive benefits.

Salary

Base: $18.50/hr; Bonus/Equity: Not specified; Benefits: Included

Skills & Requirements

Must-have

  • Respond to customer inquiries
  • Follow scripts and templates
  • Utilize company systems
  • Communicate product information

Nice-to-have

  • Seek continuous improvement
  • Maintain positive attitude
  • Adaptable to suggestions

Key Requirements

  • 1-2 years of customer service experience
  • High School graduate with one year of college
  • 3 years of equivalent experience
  • Type 20-30 wpm
  • Flexible with schedule

Work Rights

Not specified

Tailored Resume

Cover Letter