Contact Centre Transformation - Executive Director

OCBC

Singapore, Singapore
15+ years in leadership roles
Experience in multi-market change initiatives
Expertise in ai and automation
This role offers a unique opportunity to transform how we engage with millions of customers across Asia

Job Summary

  • This role offers a unique opportunity to transform how we engage with millions of customers across Asia.
  • You will be part of a leadership succession pathway, driving impact at both Singapore and regional levels.
  • At OCBC, we are shaping the future of banking customer experience.

Matching Summary

This role offers a unique opportunity to transform how we engage with millions of customers across Asia.

Skills & Requirements

Must-have

  • 15+ years in leadership roles
  • Experience in multi-market change initiatives
  • Expertise in AI and automation

Nice-to-have

  • Inspirational leader
  • Future-ready mindset
  • Ability to balance vision with execution

Key Requirements

  • Track record in customer engagement
  • Deep expertise in financial services
  • Proven success in transformation programmes

Work Rights

Not specified

Tailored Resume

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