Product Specialist

298

Bangalore, India
Hybrid
2-4 years technical support experience
Advanced microsoft windows os knowledge
Sql database querying and validation
The company mission is to help make the world a safer place through innovation in simulation, training, and mission readiness

Job Summary

  • The company mission is to help make the world a safer place through innovation in simulation, training, and mission readiness.
  • This role involves providing timely professional customer support by troubleshooting issues using email, phone, and ticketing systems.
  • Employees will perform technical triage including reproducing issues, analyzing logs, and validating data using SQL.

Matching Summary

The company mission is to help make the world a safer place through innovation in simulation, training, and mission readiness.

Skills & Requirements

Must-have

  • 2-4 years technical support experience
  • Advanced Microsoft Windows OS knowledge
  • SQL database querying and validation
  • Remote session support via WebEx or Teams
  • Log analysis and system troubleshooting

Nice-to-have

  • UNIX/Linux environment familiarity
  • Microsoft Windows Server experience
  • Strong documentation practices
  • High-severity incident management
  • Customer feedback integration skills

Key Requirements

  • 2–4 years of technical support experience
  • Fluency in English
  • Ability to work flexible shifts and on-call rotation

Work Rights

Not specified

Tailored Resume

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