Own the complete customer journey for one of GitLab core product areas, guiding customers from first touchpoint through deep platform adoption
Job Summary
Own the complete customer journey for one of GitLab core product areas, guiding customers from first touchpoint through deep platform adoption.
Act as the product manager for your product area tooling and collaborate on requirements with the CX Engineering Platform team, helping shape the CX Services Roadmap.
Use AI tools actively in your daily workflow to accelerate research, drafting, synthesis, and requirement writing, and contribute what you learn to the team shared AI practice.
Matching Summary
Own the complete customer journey for one of GitLab core product areas, guiding customers from first touchpoint through deep platform adoption.
Skills & Requirements
Must-have
Own end-to-end service portfolio
Design and manage service offerings
AI/ML engineering workflows
AI-forward working style
Build trust and communicate effectively
Commercial acumen for services
Nice-to-have
Continuous knowledge exchange
Embrace AI as productivity multiplier
Co-create the future
Key Requirements
7+ years of experience in SaaS
Experience designing or managing service offerings
Strong understanding of DevOps, SDLC, or security
Technical depth to design credible services
Deep familiarity with AI/ML engineering workflows
Demonstrated AI-forward working style
Proven ability to build trust and communicate effectively