Cx Services Program Manager

GitLab

Remote
Remote
Own end-to-end service portfolio
Design and manage service offerings
Ai/ml engineering workflows
Own the complete customer journey for one of GitLab core product areas, guiding customers from first touchpoint through deep platform adoption

Job Summary

  • Own the complete customer journey for one of GitLab core product areas, guiding customers from first touchpoint through deep platform adoption.
  • Act as the product manager for your product area tooling and collaborate on requirements with the CX Engineering Platform team, helping shape the CX Services Roadmap.
  • Use AI tools actively in your daily workflow to accelerate research, drafting, synthesis, and requirement writing, and contribute what you learn to the team shared AI practice.

Matching Summary

Own the complete customer journey for one of GitLab core product areas, guiding customers from first touchpoint through deep platform adoption.

Skills & Requirements

Must-have

  • Own end-to-end service portfolio
  • Design and manage service offerings
  • AI/ML engineering workflows
  • AI-forward working style
  • Build trust and communicate effectively
  • Commercial acumen for services

Nice-to-have

  • Continuous knowledge exchange
  • Embrace AI as productivity multiplier
  • Co-create the future

Key Requirements

  • 7+ years of experience in SaaS
  • Experience designing or managing service offerings
  • Strong understanding of DevOps, SDLC, or security
  • Technical depth to design credible services
  • Deep familiarity with AI/ML engineering workflows
  • Demonstrated AI-forward working style
  • Proven ability to build trust and communicate effectively
  • Commercial acumen
  • Strong written communication skills

Work Rights

Not specified

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