End User Computing Technician Ii

68

Washington, District of Columbia, United States
Hourly: $29.33 - $36.00; bonus/equity: not specifi...
Onsite
Respond to service desk tickets
Install and configure desktop hardware
Troubleshoot windows and macos operating systems
The role provides timely technology support to employees through in-person, telephone, or collaborative methods

Job Summary

  • The role provides timely technology support to employees through in-person, telephone, or collaborative methods.
  • Employees will install, configure, and maintain hardware and software on various end-user devices including desktops, laptops, and printers.
  • The position offers full medical, dental, vision benefits, a retirement savings plan with company match, and other wellness perks.

Matching Summary

The role provides timely technology support to employees through in-person, telephone, or collaborative methods.

Salary

Hourly: $29.33 - $36.00; Bonus/Equity: Not specified; Benefits: Full medical, dental, vision, retirement match, disability, life insurance

Skills & Requirements

Must-have

  • Respond to service desk tickets
  • Install and configure desktop hardware
  • Troubleshoot Windows and macOS operating systems
  • Maintain accurate technical documentation
  • Work in a 24/7 shift environment

Nice-to-have

  • Familiarity with Azure and Intune tools
  • Experience with Dell and HP laptop brands
  • Strong customer service communication skills
  • Ability to work independently and in teams
  • Knowledge of network protocols and diagnostics

Key Requirements

  • High School Diploma preferred
  • 1-3 years of desktop experience
  • MCDST certification desired
  • Ability to lift up to 50 pounds
  • Availability for shifts including holidays and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter