Base: $19,650 - $44,200 usd; bonus/equity: not spe...
Remote
Payroll customer service experience
Regulatory requirements
Exceeding customer expectations
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls
Job Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Matching Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Salary
Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
payroll customer service experience
regulatory requirements
exceeding customer expectations
Zendesk, Slack, Notion
team-oriented environment
Saturday to Wednesday schedule
Nice-to-have
global employment compliance
AI capabilities
continuous learning
Key Requirements
experience in a payroll customer service role
advanced knowledge in specific jurisdictions
superior written and verbal communication skills
ability to effectively engage with diverse stakeholders