Customer Support Manager Team Lead

MOTOROLA SOLUTIONS

Base: $100,000 - $120,000 usd; bonus/equity: incen...
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Managed & support (m&s) services business
Customer satisfaction
Revenue growth and gross margin performance
** Motorola Solutions is seeking a Customer Support Manager Team Lead to oversee their Managed & Support Services business for Enterprise Markets in North America. The role focuses on ensuring customer satisfaction, managing service contracts, and leading a team of Customer Support Managers, requiring strong leadership and relationship management skills. **

Job Summary

  • The Customer Support Manager Team Lead is responsible for the execution of all aspects of the Managed & Support (M&S) Services business for the Enterprise Markets located throughout North America.
  • Success is measured in terms of customer satisfaction, revenue growth, and gross margin performance.
  • Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems.

Matching Summary

Match Score: 75

** Motorola Solutions is seeking a Customer Support Manager Team Lead to oversee their Managed & Support Services business for Enterprise Markets in North America. The role focuses on ensuring customer satisfaction, managing service contracts, and leading a team of Customer Support Managers, requiring strong leadership and relationship management skills. **

Salary

Base: $100,000 - $120,000 USD; Bonus/Equity: Incentive Bonus Plans; Benefits: Medical, Dental, Vision benefits, 401K with Company Match, 10 Paid Holidays, Generous Paid Time Off Packages, Employee Stock Purchase Plan, Paid Parental & Family Leave and more

Skills & Requirements

Must-have

  • Managed & Support (M&S) Services business
  • customer satisfaction
  • revenue growth and gross margin performance
  • single point of contact for customer management
  • Service Level Agreement (SLA) compliance

Nice-to-have

  • people-first and community-focused culture
  • inclusive and accessible recruiting experience

Key Requirements

  • Bachelor's degree and 3+ years experience OR 6+ years of experience
  • Basic financial acumen
  • Strong communication skills, both oral and written
  • Strong computer skills (I.e. MS Office or G-suite)
  • Strong relationship management skills
  • Knowledge of the Central Managed Services Organization’s (CMSO) offerings and procedures
  • Knowledge of Motorola Solutions products and services
  • Customer Satisfaction mindset
  • Ability to communicate with customer IT personnel regarding WLAN and wired infrastructures
  • Must reside within a commutable distance to a major metro airport
  • Willingness to travel up to 25%+ of the time
  • Must possess a current, valid driver's license and maintain a clean driving record
  • Must be able to obtain and maintain background clearance
  • Associates Degree OR 3+ years of experience
  • Legal authorization to work in the U.S. indefinitely is required

Work Rights

Legal authorization to work in the U.S. indefinitely is required

Tailored Resume

Cover Letter