Customer Success Manager - Healthcare

Wolters Kluwer

Central/Midwest, US
Base: $98,500.00 - $172,700.00 usd; bonus: eligibl...
Hybrid
5+ years saas customer success experience
Strategic enterprise-level account management
Deep healthcare industry and clinical workflow knowledge
Wolters Kluwer is seeking a Customer Success Manager for its Healthcare division in a hybrid role, supporting SaaS products like UpToDate®. The ideal candidate will have over five years of experience in customer success within the healthcare sector, focusing on strategic customer engagement and ensuring optimal product utilization

Job Summary

  • The role serves as a trusted advisor for strategic accounts to optimize customer outcomes and ensure alignment with clinical and operational goals.
  • Wolters Kluwer Health's mission is to improve care worldwide by providing advanced clinical decision support solutions that measurably improve clinical effectiveness.
  • The position offers competitive compensation ranging from $98,500 to $172,700 plus eligibility for bonuses and comprehensive benefits including medical, dental, vision, and 401(k).

Matching Summary

Match Score: 85

Wolters Kluwer is seeking a Customer Success Manager for its Healthcare division in a hybrid role, supporting SaaS products like UpToDate®. The ideal candidate will have over five years of experience in customer success within the healthcare sector, focusing on strategic customer engagement and ensuring optimal product utilization.

Salary

Base: $98,500.00 - $172,700.00 USD; Bonus: Eligible; Benefits: Medical, Dental, Vision, 401(k), FSA/HSA, Tuition Assistance

Skills & Requirements

Must-have

  • 5+ years SaaS customer success experience
  • Strategic enterprise-level account management
  • Deep healthcare industry and clinical workflow knowledge
  • Project management for large software implementations
  • Utilization goal setting and benchmarking

Nice-to-have

  • Experience with Clinical Decision Support products
  • Ability to mentor team members
  • Thought leadership in healthcare trends
  • Strong presentation skills for C-suite executives
  • Cross-functional collaboration across departments

Key Requirements

  • Bachelor's degree required; Business/Health Administration preferred
  • 5+ years of experience owning a book of business in SaaS
  • In-depth knowledge of clinical decision support products
  • Excellent project management skills for complex deployments

Work Rights

Must be US based within 50 miles of an office

Tailored Resume

Cover Letter