Executive Sports Host

BetMGM

Calgary, Alberta, Canada
Base: $28.85 to $38.46 cadph; bonus/equity: eligib...
Direct customer service via phone, email, text
Maintain long-term customer loyalty
Assist players throughout activity journey
As an Executive Host, you will provide assistance to our valued players through various communication channels to maintain long-term customer loyalty

Job Summary

  • As an Executive Host, you will provide assistance to our valued players through various communication channels to maintain long-term customer loyalty.
  • Responsibilities include supporting campaigns, providing direct customer service, liaising with departments, and managing all aspects of the relationship with the player.
  • BetMGM is committed to building a respectful, inclusive workplace and offers benefits including Medical, Dental, Vision, Life, and Disability Insurance, and a Registered Retirement Savings Plan.

Matching Summary

As an Executive Host, you will provide assistance to our valued players through various communication channels to maintain long-term customer loyalty.

Salary

Base: $28.85 to $38.46 CAD/hour; Bonus/Equity: Eligible for Annual Incentive Plan and VIP Quarterly Incentive Plan; Benefits: Medical, Dental, Vision, Life, Disability Insurance, RRSP, TFSA, DPSP

Skills & Requirements

Must-have

  • Direct customer service via phone, email, text
  • Maintain long-term customer loyalty
  • Assist players throughout activity journey
  • Respond to guest inquiries and concerns
  • Manage player relationships and communications
  • Utilize daily reporting and analysis

Nice-to-have

  • Driven and focused talent
  • Culture of belonging
  • Reflects company values
  • Proactively identify service failures
  • Handle difficult customer interactions

Key Requirements

  • 2 years VIP hosting experience preferred
  • Excellent knowledge of sports betting
  • Sales driven, computer literate
  • Ability to work independently
  • Expert in back-end systems
  • Must be lawfully eligible to work in Canada

Work Rights

Lawfully eligible to work in Canada

Tailored Resume

Cover Letter