Sales Support Associate - Mailchimp

MarketStar

Salt Lake City, UT, United States
On-site
Handle inbound calls and emails
Route leads and calls
Provide excellent customer service
MarketStar is seeking a Sales Support Associate for their Salt Lake City office to handle customer inquiries and support sales efforts for a leading SaaS email marketing client. The role emphasizes customer service skills and offers opportunities for professional growth in a supportive company culture

Job Summary

  • Handle incoming calls and emails from existing or new customers, gathering necessary information and resolving queries or redirecting them to the appropriate team.
  • Provide excellent customer service by addressing inquiries and concerns with courtesy, patience, and a customer-centric approach, ensuring a positive customer experience.
  • MarketStar offers structured learning and career development programs, mental health support, generous PTO, paid medical leave, child/dependent care reimbursement, education reimbursement, and 401k match.

Matching Summary

Match Score: 85

MarketStar is seeking a Sales Support Associate for their Salt Lake City office to handle customer inquiries and support sales efforts for a leading SaaS email marketing client. The role emphasizes customer service skills and offers opportunities for professional growth in a supportive company culture.

Skills & Requirements

Must-have

  • Handle inbound calls and emails
  • Route leads and calls
  • Provide excellent customer service
  • Work in a fast-paced environment

Nice-to-have

  • Motivated and positive professional
  • Customer-centric mindset
  • Experience in a sales environment

Key Requirements

  • Strong communication skills
  • Excellent interpersonal skills
  • Ability to handle multiple tasks

Work Rights

Not specified

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