Assistant Call Center Manager – Telephone Survey And Support Operations (tsso) - Onsite Chicago Loop
NORC at the University of Chicago
Chicago, IL, US
Base: $58,656pyear; bonus/equity: not specified; b...
On-site
Telephone data collection experience
Supervisory responsibility track record
Cati and cade software proficiency
This role involves overseeing leadership staff within the Telephone Survey and Support Operations group at a nationally renowned non-partisan research institute
Job Summary
This role involves overseeing leadership staff within the Telephone Survey and Support Operations group at a nationally renowned non-partisan research institute.
Candidates will be responsible for maintaining quality standards, managing complex study components, and ensuring projects are completed on time and on budget.
The position offers a comprehensive benefits package including subsidized health insurance, retirement programs, and generous paid time off.
Matching Summary
This role involves overseeing leadership staff within the Telephone Survey and Support Operations group at a nationally renowned non-partisan research institute.
Salary
Base: $58,656/year; Bonus/Equity: Not specified; Benefits: Comprehensive program including health, dental, vision, and retirement
Skills & Requirements
Must-have
Telephone data collection experience
Supervisory responsibility track record
CATI and CADE software proficiency
Onsite presence in Chicago Loop
Staff training and mentoring skills
Nice-to-have
Bachelor's degree preferred
Collaborative work environment
Problem identification and troubleshooting
Professional growth development focus
Key Requirements
High School Diploma required, Bachelor's preferred
At least 1 year telephone data collection experience
Demonstrated positions of increasing supervisory responsibility
Eligible to work in the U.S. without visa sponsorship