Deep knowledge of warranty processes and regulations
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Xylem, a leading global water solutions company, is seeking a Manager of Guarantees and After-Sales to oversee warranty processes and customer satisfaction in Nanterre, France. The ideal candidate should have at least four years of managerial experience in after-sales or quality roles, alongside strong technical knowledge and problem-solving skills.
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Job Summary
The role involves supervising teams responsible for warranties and after-sales services to ensure customer satisfaction.
Candidates must ensure compliance with segment policies while maintaining profitable field service operations.
The position requires analyzing customer feedback to identify trends and propose corrective actions for product improvement.
Matching Summary
Match Score: 75
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Xylem, a leading global water solutions company, is seeking a Manager of Guarantees and After-Sales to oversee warranty processes and customer satisfaction in Nanterre, France. The ideal candidate should have at least four years of managerial experience in after-sales or quality roles, alongside strong technical knowledge and problem-solving skills.
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Skills & Requirements
Must-have
4 years minimum experience in similar role
Supervision of warranty and after-sales teams
Deep knowledge of warranty processes and regulations
Proficiency with ERP systems and Excel
Fluent English communication skills
Nice-to-have
Knowledge of electromechanical product standards
Experience developing service partner networks
Strong problem-solving orientation
Collaboration with production and quality departments