Manager, Managed Services Operations

NTT AUSTRALIA PTY

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It infrastructure operational management
Client incident investigation and resolution
Service level agreement delivery
** NTT DATA is seeking a Manager for Managed Services Operations, responsible for overseeing service delivery and ensuring client satisfaction. The ideal candidate will possess strong management skills, a technical background, and experience in service improvement and organizational change management. **

Job Summary

  • The role is responsible for operating within a Region or Services function to ensure the highest level of service delivery and client satisfaction.
  • Key duties include proactively monitoring service delivery, managing client incidents, and ensuring IT infrastructure remains operational for all clients.
  • Candidates must have advanced experience in coaching engineering teams and implementing continual service improvement initiatives through automation and process enhancements.

Matching Summary

Match Score: 75

** NTT DATA is seeking a Manager for Managed Services Operations, responsible for overseeing service delivery and ensuring client satisfaction. The ideal candidate will possess strong management skills, a technical background, and experience in service improvement and organizational change management. **

Skills & Requirements

Must-have

  • IT infrastructure operational management
  • client incident investigation and resolution
  • service level agreement delivery
  • team resource planning and allocation
  • continual service improvement implementation

Nice-to-have

  • excellent organizational and team management skills
  • ability to work across different cultures
  • strong focus on client centricity
  • adaptability in pressurized environments
  • advanced understanding of budgets and cost management

Key Requirements

  • Bachelor's degree in Information Technology or Computing
  • Advanced experience in IT services organization
  • Experience with domain towers such as Network, Cloud, Security
  • ITIL certification (desirable)

Work Rights

Not specified

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