Guest Services Agent

W Brisbane

Indonesia, Indonesia
On-site
Guest check-in/check-out
Room assignments
Payment processing
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests

Job Summary

  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
  • Ensure rates match market codes, document exceptions, and verify/adjust billing for guests.
  • Welcome and acknowledge guests according to company standards, anticipate and address their service needs.

Matching Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.

Skills & Requirements

Must-have

  • Guest check-in/check-out
  • Room assignments
  • Payment processing
  • Communication with staff
  • Customer service
  • Telephone switchboard
  • Report generation

Nice-to-have

  • Multilingual skills
  • Problem-solving
  • Attention to detail
  • Positive attitude

Key Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience required
  • No supervisory experience required

Work Rights

Not specified

Tailored Resume

Cover Letter