Associate Customer Support Process Analyst (quality & Insights)

Equinix Inc.

Pasig City, Philippines
**
Foundational data analytics capability
Root cause investigation support
Cross-functional collaboration skills
** Equinix Inc. is seeking an Associate Customer Support Process Analyst to enhance their Quality Team's analytical capabilities. The role focuses on transforming quality assurance signals and support data into actionable insights to improve customer experience and efficiency. **

Job Summary

  • This role strengthens the Quality Team's analytical capabilities by transforming QA signals and support data into actionable insights.
  • The position involves conducting targeted QA audits, analyzing performance patterns, and supporting root cause investigations across key customer support metrics.
  • Equinix offers a collaborative environment where bold ideas are welcomed and employees have the opportunity to shape their future through innovation.

Matching Summary

Match Score: 75

** Equinix Inc. is seeking an Associate Customer Support Process Analyst to enhance their Quality Team's analytical capabilities. The role focuses on transforming quality assurance signals and support data into actionable insights to improve customer experience and efficiency. **

Skills & Requirements

Must-have

  • Foundational data analytics capability
  • Root cause investigation support
  • Cross-functional collaboration skills

Nice-to-have

  • Lean Six Sigma process improvement exposure
  • Familiarity with Power BI or Tableau
  • Experience in governance meetings

Key Requirements

  • Strong attention to detail and structured problem-solving
  • Ability to communicate insights to stakeholders
  • Amenable to Hybrid Set-Up and Mid Shift Schedule

Work Rights

Not specified

Tailored Resume

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