Research Specialists manage the investigation and resolution of problems and concerns raised by shareholders and executors via the Contact Centre
Job Summary
Research Specialists manage the investigation and resolution of problems and concerns raised by shareholders and executors via the Contact Centre.
Individuals work through assigned cases and assume full ownership of coordinating resolution efforts across multiple teams, meticulously investigating the root cause.
This role is fully Remote - based in Montreal, QC.
Matching Summary
Research Specialists manage the investigation and resolution of problems and concerns raised by shareholders and executors via the Contact Centre.
Skills & Requirements
Must-have
Manage research cases within SLA
Coordinate with internal teams
Provide shareholder facing written responses
Proficient in Google suite
Strong analytical skills
Strong stakeholder management
Nice-to-have
Passionate about customer experience
Continuous improvement mindset
Explore emerging technology
Leverage global impact
Empathetic leadership
Key Requirements
College diploma or university degree
Bilingual English/French required
Expertise in Contact Centre environment
Transfer Agency processes and tools
Excellent verbal and business writing skills
Strong planning, organizational and time-management skills